Privacy Policy

Introduction

BOND Events Ltd, BOND Events International Ltd and BOND Middle East DMCC, together with their subsidiaries are collectively referred to as “BOND” in this policy document. BOND respects and is committed to protecting your privacy. In this Notice, references to "we", "us" and "our" refer to BOND.

We aim to maintain consistently high standards in our use and storage of your personal data, and endeavour to comply with the Data Protection Act 1998, the EU General Data Protection Regulation (GDPR) and other relevant legislation.

To reflect changes in privacy laws, this updated Privacy Policy replaces all previous policies. This privacy policy governs the collection and use of personal data by BOND. The privacy policy explains the types of personal information we collect, how we use that information, who we share it with, how we protect that information, and your legal rights in relation to your information.

Personal data, as defined by the GDPR, means any information which relates to a living individual who can be identified, either directly or indirectly, from this information. For example your name, email address, postal address, telephone number and other personal details.

For the purpose of applicable data protection laws, the data controller is BOND Events Ltd. Registered at Centrum House, 36 Station Road, Egham, Surrey, TW20 9LF.

By accessing or browsing our websites, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree with the practices described in this policy, you should not use this website.

From time to time we will update this Privacy Notice, so encourage you to refer back to this page regularly. If significant changes are made we will endeavour to notify you.

Third Party sites

Please remember that when you use a link to go from our website to another website, our Privacy Notice no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website's or third party service provider's own rules and notices/policies. We do not monitor, control, or endorse the information collection or privacy practices of any third parties. This Notice applies solely to Information collected by us through our website or services and does not apply to these third party websites and third party service providers.

About us

If you have any questions about this Privacy Policy you can contact us in the following ways:

Write to us: Data Protection Lead, BOND Events Ltd, Ash House, Tanshire Park, Shackleford Road, Elstead, Surrey, GU8 6LB

Email our Data Protection Lead: dataprotection@staging.bondevents.flywheelsites.com

BOND Events Ltd registered office is Centrum House, 36 Station Road, Egham, Surrey, TW20 9LF

Registered in England and Wales under the company number: 04985159

Collection of your personal data

This policy covers all personal information collected and used by BOND. In this policy "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, postal address, email address, computer IP address, phone number, photograph, credit card number, login information and technical information from the devices you use to receive our services.

We may collect information about you from different sources detailed below.

Personal data you provide

When you access and browse our websites (including when you register for an event, fill in forms on our websites, sign up for a newsletter, digital product or service) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, payment processing information, photograph, postal address, email address, landline and/or mobile telephone number, delivery details, dietary and access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.

Information we collect about you

With regard to each of your visits to our website(s), we may also use cookies and other technologies to automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and

information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.

When you visit our websites

When you visit one of our websites for the first time, you will receive a "pop-up" notice informing you that we use Cookies. Our websites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse the websites and also allows us to improve our websites. Some personal data (for example a unique identifier, your IP address and geographical location) will be collected through our and our technology partners' use of cookies and similar technologies.

From other organisations or publicly available sources

We sometimes combine information we have collected from our websites or other sources, with information received from other organisations. This is used to:

verify the personal data we hold for you (e.g. to check your postal address is correct)

enhance the content and relevance of the advertising we provide to you.

We may also research publicly available sources (e.g. websites and social media such as LinkedIn) and use external suppliers, to identify business contacts who are likely to be interested in the products and services we have to offer. We will only collect the minimal amount of information required for this purpose (e.g. name, job title, company and contact details) and when we contact you we will always provide you with an easy way to object to us continuing to retain your personal data.

We also work closely with third parties such as payment processors and app providers and may receive information about you from them. We may receive information about you from other websites operated by BOND or from the other services that we provide.

The lawful bases we rely on

Under the GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified four which we rely upon for our business activities: Consent, Contractual, Legitimate Interests and Legal Obligation.

Contractual - in many circumstances we rely on the lawful basis of "performance of a contract", this enables us to respond to you when you express an interest in our products and services and to fulfil any requests.

Consent - in some circumstances we rely on your specific consent, whereby you actively agree and "opt-in". We will always make it clear how you can withdraw you consent at any time.

Legal Obligation - there will be circumstances under which we are legally obliged to hold your personal data or required to disclose it to a third party by law.

Legitimate Interests - for some of our activities we rely on our legitimate business interests to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have a negative impact on your privacy rights and freedoms. We specifically rely on Legitimate Interests to:

manage specific aspects of our events.
send you marketing communications about our products and services.
send you marketing communications related to other companies' products and services (in a business-to-business context).
personalise the marketing content we provide you.
share your contact details with a named sponsor, when you access specific sponsored content.
undertake business sales and advertising activities
research publicly available business contact details.
customise the content you see on our websites.

You can always object to our marketing messages, please see How to stop receiving marketing communications

If you wish to object to our reliance on Legitimate Interests for any other purpose please use Our contact details

How we use your personal data

We may use your personal information to:	How do we use personal information for this purpose?	What is the legal basis for us processing your information in this way?
Provide you with goods and services	We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have purchased services from us, and to ensure your requirements are met at events.	Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Ensure that your requirements are met at events	We may use your personal information to better understand your requirements and preferences, so that we can provide you with a tailored experience.	It is in our legitimate interests to look at your requirements so that we can personalise our events for you, to better meet your needs as a customer.
Complete bookings you make through our website	We will need to use your contact information (such as your email address or postal address) to assist you with any bookings you make through our website.	Using your personal information in this way is necessary for us to perform our contractual obligations to you.
Process your payments and protect against fraudulent transactions	We may need to process your personal information in order to keep your payments safe and secure and protect against fraudulent transactions.	It is in our legitimate interests to process personal information to keep our customers' payments secure.
Diagnose problems with our server or administer our websites	We may need to use personal information, such as your IP address, to diagnose server problems or administer our websites.	We will ask for your consent to the use of cookies before processing.
Analyse user traffic to measure use of our websites and to improve the content of our websites and our services	We may sometimes use your personal information (e.g. your IP address) to measure use of our websites and assess the effectiveness of our site pages, including advertising on our sites. We may also use this personal information to improve the content of our websites and services.	It is in our legitimate interest to look at user traffic so that we can improve our websites and better meet your needs as a customer.
Comply with legal requirements and exercise or defend legal claims	We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to health and safety).	It is in our legitimate interests to process personal data for the purposes of complying with legal requirements to which we are subject.

Fulfilment of a service

We will use your personal data for the purposes of fulfilling a product or service you have requested, which includes:

Responding to your enquiries about our products and services
Fulfilling your requests and delivery of a product or service. For example when you:
- register to attend an event
- register to access online content
- register to access site functionality
- apply for a job
Administering your account
Sending you specific service or transactional communications about a product or service
Delivering customer services

Our Events

Please find below information about how your personal data will be used when you register to attend one of our events.

If you are making a group booking please ensure you have permission from others to share their name and contact details with us.

Our events are specifically designed to invite delegates to meet and network with specific service suppliers. We believe it is in everyone's interests for business contact details to be shared between delegates and suppliers.

The information you provide when registering for an event will be used to create your personal and company profile. This profile will be viewed securely online via password protection by all event attendees to facilitate the meeting selection process. This information will also be shared in a printed directory given to all delegates on-site at the event. We will share your basic details (name, job title, company name, photograph, your business contact information, company website as well as any specific project and product information you provide us with). Use of your data in this way is essential to the running of our business. BOND cannot take responsibility for the way in which attendees use your data e.g. for marketing purposes, or for any loss of data from lost or stolen directories, once shared with delegates.

We will also need to share basic details to partners to facilitate your travel and accommodation.

Please note that photographs and video footage may be taken at our events and used in post-event publicity. If you have any objection to this please contact us.

Job applications

If you apply for a job, your details will be shared with the recruiter promoting the specific role.

Marketing communications

We use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in. We may also contact you for research purposes.

When we collect your personal data we will include a specific notice to inform you and give you choices about future direct marketing communications from us.

We will only send you direct marketing communications when you have either:

provided your consent (e.g. ticked a box or clicked a "button" to submit a form)
where we believe we can demonstrate a legitimate business interest and have balanced this with your interests and privacy.

It is always your choice and you can stop receiving direct marketing communications from us at any time. We will provide a clear and easy way to do this on any communication you receive.

For electronic marketing communications (via email and phone) we adhere to the rules of the Privacy and Electronic Communications Regulations (PECR).

Personalised marketing content

We want to ensure our marketing communications are of interest to you. We therefore use the information we know about you to tailor our messages to be more relevant. We will use details such as your geographical location, previous transactional history and site usage to try and do this.

Personalised website content

We may provide tailored recommendations and advertisements to customise the content that you see on our websites. To do this, we use cookies and similar technologies through various technology partners to help us understand how you interact with our websites (e.g. the content you viewed on a previous visit or aggregated website performance analytics).

How to stop receiving marketing communications

We don't want to send you marketing communications if you do not want to receive them. You can stop receiving these messages from us at anytime.

Emails: There will always be an unsubscribe link on any marketing email you receive from us.

Post: We will inform you in any postal communication how you can stop receiving direct mail in future.

Phone: If you receive a marketing call from us, please let the caller know if you don't want to receive calls again.

Sharing your personal data

We may share your personal information with any BOND company or selected third parties for direct marketing purposes, in order to enable you to access the services, provide you with customer support and conduct the other activities described in this privacy policy. Such group companies may be located outside the European Economic Area ("EEA"), in which case the section "Where we store your data" below will apply.

We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing (including competitions), advertising, communications, event management (including logistics, health and safety and audio-visual services), meetings and bookings (including accommodation), training, IT, hosting and other infrastructure, subscription and discount management, payment processing, and data cleansing and processing services. In the course of providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure.

We may also disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
In the event we go through a business transition such as a merger or acquisition by another company, or sale of all or a portion of our assets, your personal data may be among the assets transferred.
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of BOND.

Your rights

Under data protection law you have a number of rights. These are aimed at giving you control about how your personal data is used by us.

To object to direct marketing, please see: How to stop receiving marketing communications

To exercise any of your rights please use Our contact details.

If you are unhappy with the manner in which we have collected and are using your personal data please do not hesitate to contact us.

If you are concerned with the manner in which we have handled your personal data, you have the right to complain to a supervisory authority. In the UK this is the Information Commissioner's Office.

Your right to access your personal data

You can request a copy of the personal data we may hold relating to you, and the purposes for which we are using it. This is known as a Subject Access Request. In responding to such a request we may ask for proof of your identity, to ensure we do not inadvertently send your personal data to another person. We will endeavour to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety). You also have the right to be informed of the third parties to which we transfer your personal data within the scope of this privacy policy.

Please use Our contact details.

Your right to amend your personal data

If you discover or believe the personal data we hold for you is out of date or incorrect please let us know and we will rectify this as soon as possible. Please use Our contact details.

Your right to have your personal data deleted

If you wish for your personal data to be deleted we will assess any such request on a case-by-case basis. We will respond to you as soon as possible, at least within one calendar month of receiving your request. Please use Our contact details.

Your right to object to us processing your data

You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.

You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. You can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.

Your right to have your data transmitted to another organisation

Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.

Making a complaint

You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws. You also have a right to claim damages if processing of your personal information violates applicable data protection law.

Changes to our privacy policy

We reserve the right to amend this privacy policy at our sole discretion, without prior notice to you. We will notify you of any such changes (including when they will take effect). Your continued use of our services or our websites following the posting of changes to these terms means that you consent to those changes.

Keeping your data secure

Where we store your personal data

Ensuring your personal data is kept and transferred securely is of the highest importance to us.

We hold your personal data on our secure systems, based in the UK. Where we employ service providers, we have appropriate agreements in place to ensure your personal data is protected.

Your personal data may be transferred to a country outside the European Economic Area (EEA). This may be required for the purposes of our staff based outside the EEA or where a supplier of a service is based outside the EEA. We will take all steps that are mandatory or reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the data.

How we keep your personal data secure

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.

Certain areas of our websites may be password protected. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.

We also require any parties to whom we transfer personal data to ensure they have appropriate security measures in place.

How long do we keep your personal data

We hold personal data for a variety of different purposes and the length of time we keep your information for will vary depending on the products and services we are providing to you. We will only keep your personal data for a reasonable period of time and we base this on the purpose for which we are using it.

There will be circumstances in which we keep a strictly minimal amount of information about you, for example to ensure we can honour an objection to receiving direct marketing. We will also, in specific circumstances, be required to retain personal data for a longer period of time for contractual or legal reasons.

Third party websites and apps

Our websites may contain links to and from third party websites and we may provide you with details of apps provided by third parties. Please note that if you follow a link to any of these websites or download an app, these websites and apps will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies. Please check these policies before you submit any personal data to these websites or apps.

Reporting security vulnerabilities

We are committed to the privacy, safety and security of our customers. If you discover a potential security vulnerability, we would ask you to please report it just to us in a responsible manner. Please email us at dataprotection@staging.bondevents.flywheelsites.com and we will respond to you as soon as possible. This provides us with an opportunity to work with you and quickly address and resolve any issue. Publicly disclosing a potential vulnerability could put the wider community at risk, and therefore we encourage you to come to us first. We'll keep you informed as we move forward with our investigations.